Majority of our items are sent via tracked service, so you can actively track your orders. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided to courier website using the tracking number provided in your confirmation email. Please note that it may take up to 24-hours for your tracking information to update on the shipping carrier's website.
Most items are eligible for Free Shipping to UK Mainland. International shipping charges and available service will vary based on package size, weight and country of destination. We ship "Heavy Items" to the following locations. Please note that there is no expedited service available for shipping to international destinations.
Exclusions:Channel Islands and Canary Island shipping can be arranged for additional charge
Shipping Restrictions:Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.
DISCLAIMER:
International customers are responsible for ensuring that the products ordered can be legally imported to their countries. Orders shipped to countries outside of the UK and USA may be subject to import taxes and customs duties levied by the destination country’s policy once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies differ usually from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.
Shipment in Europe
Customers in the European Union are served by our warehouse in the United Kingdom and may be dispatched using Parcel-force. Depending on your location, estimated delivery is between five to seven working days.
Shipment Speed
The delivery will vary based on shipping method chosen at checkout.
Standard Delivery within United Kingdom: 2-4 Business Days*
Expedited Delivery within United Kingdom: 1 Business Day*
For international orders the delivery time will differ based on the country of destination and carrier service. Please note that there is no expedited shipping service available for orders outside United Kingdom.
Important Note:
All days mentioned above are business days excluding national holidays.
All light items are eligible for free shipping to UK Mainland (excluding Scottish Highland, Channel Island and Northern Island)
All orders placed before 2:00 PM GMT are processed and dispatched the same day.
Heavy Items are shipped to selected locations.
The shipping rates will vary based on the package size, weight and country of destination. Please note that there is no expedited shipping service available for delivery for international orders.
The delivery times mentioned above are estimated and you may get your parcel earlier. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to look at your D3X product, and your local post office was not able to help, contact us and we'll work with you to find a solution. When contacting us, let us know your order number and the full correct delivery address.
Delivery estimates are based on warehouse inventory levels and hours of operation.
In case of expedited shipping service, if your item is not delivered next day unexpectedly, please let us know and we’ll reimburse the extra shipping costs.